Thule VeloCompact 13-pin Platform Bike Rack | E-Bike Compatible | Tiltable | Lockable

Processing & Shipping: Most orders ship within 2-4 business days (weekdays only), with possible delays during high volume periods.

Free Delivery Threshold: Shipping is free to mainland UK on orders over £60, otherwise £2.99. Certain UK locations may incur extra charges based on size and weight.

Island and Highlands Shipping: for orders below £60 it's 5.99, above £60 is £7.99. With the exception of Northern Island which is a flat rate of £9.99.

Carriers: We use Royal Mail, Evri, DX, and DHL depending on order value, location, and size. Most orders ship on a 24-hour service; others may use a 48-hour service.

Customs & Duties: Customers are responsible for any applicable customs fees, duties, or taxes.

Tracking: You’ll receive a confirmation email with a tracking number once your order has shipped.

For the full details, please visit our Delivery Information Page.

60-Day Return Window: Unused items in original packaging can be returned within 60 days for a full refund.

Refund Process: Once approved, refunds are processed to the original payment method, typically within 7 days.

Defective or Damaged Items: Contact our customer service at onlinesales@bars4cars.co.uk for replacements or further support.

Return Shipping: Buyers are responsible for return postage on unwanted items. We recommend using a trackable shipping service or insurance for items over £50.

For full details, please see our Returns and Refunds Policy.

Questions or Concerns: Our friendly team is here to help with orders, product information, or any general queries.

Email: onlinesales@bars4cars.co.uk

Response Time: We aim to reply as quickly as possible during our regular business hours.

For more details or to send us a direct message, please visit our Contact Us Page.